Refund policy

Refund & Replacement Policy

At American Ascension, we take pride in delivering bold, high-energy apparel and merchandise. Because all items are custom printed-on-demand specifically for you upon ordering, we have tailored our return and replacement policy accordingly.

1. Damaged, Defective, or Misprinted Items (Free Replacement or Full Refund)

If your item arrives damaged, defective, flawed, or with a printing error, we will gladly make it right with a free replacement or full refund. To request a replacement or refund for a damaged item:

Contact us at americanascensioncompany@gmail.com within 30 days of receiving your delivery.
Provide your order number, a brief description of the defect, and clear photos showing the issue and product label.
Once verified, we will immediately initiate a replacement reprint or issue a 100% refund to your original payment method at no cost to you.

2. Custom-Printed Sizing, Buyer's Remorse & Exchanges

Because each garment is individually produced on-demand rather than pulled from pre-stocked warehouse inventory, we cannot accept returns or exchanges for buyer's remorse, incorrect size choice, or change of mind. We provide comprehensive size charts and product specs on every product page—please consult them prior to ordering.

3. Order Cancellations / Modifications

Orders are submitted into our automated production queue quickly. If you need to make an adjustment or cancel, please email us within 2 hours of placing your order at americanascensioncompany@gmail.com. Once production has commenced, orders cannot be cancelled.