Shipping & Frequently Asked Questions
Everything you need to know about production, shipping, and returns.
Q How long will my order take to arrive?
Because all our products are custom made-to-order, fulfillment consists of two stages:
1. Production: 2–5 business days to print and quality check.
2. Carrier Shipping: 3–7 business days for domestic US delivery (7–15 business days for international destinations).
Q How do I track my order?
Once your package is handed off to the shipping carrier, you will automatically receive an email with your official tracking link. Please allow 24–48 hours after receiving the email for the carrier tracking status to update.
Q What if my item arrives damaged, flawed, or misprinted?
We stand behind our quality 100%. If your item has any defect, misprint, or shipping damage, email us at americanascensioncompany@gmail.com within 30 days with a photo of the item and your order number. We will send a free replacement or provide a 100% refund immediately.
Q Can I exchange for a different size?
Since each product is custom printed on demand specifically for you, we cannot accept general returns or size exchanges for buyer's remorse. Please review the detailed sizing charts on our product pages before ordering to ensure the perfect fit!
Q Can I change or cancel my order?
Orders go straight to our automated production queue to ensure rapid turnaround. If you need to make an adjustment or cancellation, please email us within 2 hours of ordering at americanascensioncompany@gmail.com.